Introduction
Mk11 (mk11.click and all its associated services) holds your privacy in the highest regard. This Privacy Policy explains what information we collect when you use the mk11 platform, how we use it, and how we keep it secure.
This policy is part of our Terms & Conditions an integral part. By using mk11, you are considered to have accepted the terms of this Privacy Policy. Please read it in full before proceeding.
We built this platform for people in Bangladesh. That's why this policy is written in plain, simple language — so every user stays informed about their own data. If anything is unclear, reach out to our support team directly.
This policy was last updated 1 January 2026was last updated. mk11 will notify you before making any changes.
Data Collection
Mk11 only collects the information genuinely needed to provide its services. We do not collect unnecessary data.
Information You Provide Directly
- At the time of registration: Name, mobile number, date of birth, email address
- During KYC verification: National ID number, passport copy, selfie
- Payment Processing Time: Mobile banking number (bKash/Nagad/Rocket), bank account details
- Support Hours: Your Messages & Attachments
Automatically Collected Data
- Device information: IP address, device type, operating system, browser
- Usage Data: Login time, games played, and session duration
- Transaction details: Deposit & withdrawal history, betting records
- Cookies & tracking: To improve platform performance
| Data Type | Mandatory | Purpose |
|---|---|---|
| Mobile Number | ✔ Yes | Account Verification & Payments |
| Date of Birth | ✔ Yes | Age Verification (18+) |
| NID/Passport | ⚡ On KYC | Identity verification |
| ⚡ Optional | Notifications & Account Recovery | |
| IP address | ✔ Automatic | Security & Fraud Prevention |
Use of Information
Mk11 uses your data only for specific purposes. Those purposes are clearly outlined below:
- Account Management: Account registration, login verification, and account security
- Payment processing: To process deposits and send withdrawals
- Customer Support: To help resolve your issues
- Fraud Prevention: To detect and block suspicious activity
- Legal Obligation: To meet the requirements of relevant regulatory authorities
- Service Improvement: Analytics to enhance your gaming experience
- Personalized experience: Game and bonus recommendations tailored to your preferences
We never sell your data directly to advertisers. If we intend to change the purpose for which your data is used, you will be informed in advance and, where required, your fresh consent will be obtained.
mk11 never uses your information to make decisions against you. In particular, no discriminatory treatment is applied based on your gaming history.
Data Storage & Security
Mk11 follows the highest industry standards to protect your information. Our servers are hosted on leading global cloud infrastructure and monitored 24/7.
Security Measures
- SSL 256-bit Encryption: All Data Transfers
- AES-256 Encryption: For sensitive data stored in databases
- Two-Factor Authentication (2FA): For administrative access
- Regular security audits: By Independent Security Experts
- Firewall & DDoS Protection: To prevent unauthorized access
- Data Backup: Regular encrypted backups
Data Retention Period
We retain your data only for as long as necessary or legally required:
- Active accounts: for as long as the account remains open
- Transaction records: minimum 5 years (in compliance with financial regulations)
- KYC documents: up to 7 years, as required by law
- Customer support chat: 3 years
- Cookie Log: 12 Months
Sharing Data with Third Parties
Mk11 does not sell your information to third parties. However, limited data may be shared in certain specific circumstances:
| Recipient | What Information | Reason | Authorized? |
|---|---|---|---|
| Payment Provider (bKash/Nagad) | Mobile number, amount | To process transactions | ✔ Yes |
| Game Provider | User ID | To run games | ✔ Yes |
| KYC Verification Service | Identity Information | Age / Identity Verification | ⚡ Verification only |
| Law Enforcement | Required Information | Compliance with legal orders | ⚡ By Legal Order |
| Advertisers | No Data | — | ✗ Prohibited |
| Data Brokers | No Data | — | ✗ Prohibited |
All third parties that mk11 works with are required to adhere to our privacy standards. They may only use data for specified purposes and may not share it elsewhere.
Cookies & Tracking
Mk11 uses cookies — small text files stored in your browser that help enhance your browsing experience.
You can disable cookies through your browser settings, though doing so may limit certain features on mk11.
Your Rights
You have important rights regarding your data on mk11. You may exercise these rights at any time:
To exercise these rights support@mk11.clickto email us. We will respond within 30 business days.
Children's Privacy
Mk11 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that a minor has registered on mk11, the account will be immediately closed and all associated data will be securely deleted.
If parents suspect their child has registered on mk11, please contact our support team immediately.
Data Transfer
Mk11 is an international platform. Your data may be processed on servers located in various countries. However, we ensure that the same standard of protection applies regardless of where your data is processed.
- All international transfers are subject to established security safeguards
- Our cloud partners comply with international data protection standards
- Data of Bangladeshi users is primarily stored on servers in Bangladesh and the Asia-Pacific region
Data Breach & Incident Management
While mk11 operates with the highest security standards, in the unlikely event of a data breach, we act swiftly:
- Within 72 hours: Incident Identification & Initial Assessment
- Within 96 hours: Notifying affected users via SMS or email
- Immediately: Isolating affected systems and strengthening security measures
- Investigation: Conducting a full investigation with independent security experts
If you notice anything unusual with your account, contact support immediately and change your password.
Marketing Communications
Mk11 may send you SMS or email updates about promotions, bonus offers, and game updates. This is entirely optional and based on your own preference.
How to opt out of marketing messages?
- Go to Account Settings to manage your notification preferences
- Reply STOP to opt out via SMS
- Click the unsubscribe link at the bottom of any email
- Notify our support team
Even if you opt out of marketing messages, we will continue to send essential account notifications (such as transaction confirmations and security alerts).
Policy Updates
Mk11 may update this Privacy Policy from time to time due to changes in business operations or new legal requirements. For any significant changes:
- An SMS will be sent to your registered mobile number
- A notification will be displayed upon logging in to the platform
- If an email address is on file, you will also be notified by email
- The date of any changes will be noted on this page
Continued use of the platform after any changes will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:
Upon receiving a privacy-related request, mk11 30 business days We will respond within the stated timeframe. Urgent matters will be handled more promptly.