MK11 Terms & Conditions — Complete & Transparent

By using mk11 (including mk11.click and all associated services under its umbrella), you confirm that you have fully read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between you and mk11.

If you disagree with any part of these terms and conditions, please discontinue use of the mk11 platform. Accessing or continuing to use the platform constitutes your full acceptance of these terms.

Mk11 reserves the right to modify these terms and conditions at any time. You will be notified of any changes as early as possible. Continued use of the platform following the updated terms constitutes your acceptance of those changes.

To open an account with mk11, you must provide accurate and complete information. Providing false or misleading information may result in account termination and forfeiture of any winnings.

Single Account Policy

Each individual may operate only one mk11 account. If multiple accounts are found linked to the same person — through the same phone number, bank account, or IP address — all associated accounts may be closed.

Account Security

You are solely responsible for keeping your account password confidential. If you believe someone has accessed your account without your permission, contact mk11 support immediately. mk11 will not be held liable for any loss arising from unauthorized account access.

• An active Bangladeshi mobile number is required for registration
• Email verification may be required
• KYC (Know Your Customer) verification must be completed before withdrawal
• A copy of your national ID or passport may be required

Mk11 is strictly restricted to users aged 18 and above. If you are under 18, you are not eligible to use this platform.

Eligibility Criteria

• Minimum age: 18
• Bangladeshi citizen or legal resident
• Of sound mind
• Not registered on any self-exclusion list
• Not an mk11 employee or an immediate family member of one

Mk11 may request identity verification documents at any time. Account activity may be restricted until verification is complete.

Deposits on mk11 can be made via bKash, Nagad, Rocket, and other approved payment methods. Deposits are generally credited to your account instantly.

Deposit Limits

Mk11 only accepts payment methods registered in your own name. Payments made under a third party's name will be returned and the account may be subject to investigation.

Your account must be fully verified before you can withdraw from mk11. Withdrawal requests cannot be processed until the KYC process is complete.

Withdrawal Limits & Timeframes

• Minimum withdrawal amount: ৳500
• Regular Members: Processed within 1–5 minutes
• VIP Members: Processed within 30 seconds
• Daily withdrawal limit: varies by account tier
• Urgent verification may take up to 24 hours

Withdrawal Conditions

Wagering requirements must be met before any bonus funds can be withdrawn. Deposited funds are always withdrawable; however, any associated bonus cannot be withdrawn until wagering is complete.

Mk11 regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which you should read carefully before opting in.

Welcome Bonus

New members receive a 200% bonus on their first deposit, up to ৳20,000. To claim this bonus, a minimum deposit of ৳500 must be made within 72 hours of registration.

Wagering Requirements

• Welcome Bonus: 30x wagering requirement (you must wager 30 times the bonus amount)
• Reload Bonus: 20x wagering requirement
• Cashback: No wagering required
• Free spin winnings: 25x wagering

Not all games contribute equally toward wagering requirements. Slots count at 100%, Live Casino at 10–20%, and Sports Betting at 50%.

Bonus Validity

If wagering is not completed within 30 days of claiming a bonus, the bonus will be forfeited. Expired bonuses cannot be recovered.

All games on mk11 use internationally recognized, third-party-audited RNG (Random Number Generator) technology. Every game outcome is entirely independent and is not influenced by any previous result.

Technical Error

If a technical issue occurs during any game — such as a server disconnection, game crash, or incorrect odds being displayed — mk11 reserves the right to void the affected bets and refund the deposit. No winnings claims will be accepted under such circumstances.

Betting Limits

• Each game has a defined minimum and maximum bet limit
• Any bets placed above the limit will automatically be adjusted down to the permitted limit
• Mk11 reserves the right to adjust betting limits at any time as needed

The following activities are strictly prohibited on mk11 and may result in account termination:

• Bonus Abuse: Systematic betting to circumvent bonus terms
• Account Sharing: Allowing someone else to use your account
• Money Laundering: Using mk11 to transact funds from illegal sources
• Fraud: Use of software, bots, or any automated methods
• Collusion: Colluding with other players to the detriment of others
• Hacking: Attempting unauthorized access to the platform's systems

Mk11 believes gaming should be a source of entertainment. We place the highest importance on responsible gaming and are committed to protecting our players.

Available Protection Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Betting limit: Set a maximum bet amount per single wager
• Session limit: Set a daily gaming time limit
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days
• Self-Exclusion: Long-term or permanent self-exclusion option

If you or someone you know is struggling with a gambling problem, please don't hesitate to seek help. mk11's support team is ready to assist with complete confidentiality.

Mk11 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Breach of these Terms
• Suspicion of fraudulent activity
• Suspicion of money laundering
• KYC verification failure
• Suspected underage user
• Operating multiple accounts

If you wish to close your account, please contact our support team. Make sure to withdraw all eligible balances before the account is closed.

If you have a dispute with mk11, please contact our customer support team first. Most issues are resolved within 24–48 hours.

Dispute Process

1. Submit a complaint via support chat or email
2. Please provide your account ID, the date, and a description of the issue
3. The mk11 team will provide an initial response within 48 hours
4. An investigation may take up to 7 business days to complete if required
5. The final decision will be communicated in writing

In the event of a dispute regarding game outcomes, mk11's server logs shall serve as the definitive record.

Mk11 takes your personal information extremely seriously. We only collect data that is necessary to provide our services.

Purpose of Data Use

• Account Verification & Management
• Payment Processing
• Customer Support
• Fraud Prevention
• Fulfilling legal obligations

Mk11 does not sell your information to any third parties. However, data may be shared when required by law or with authorized service providers. For more details, please see our Privacy Policy Read.

Mk11 strives to deliver the highest quality of service; however, mk11's liability is limited in the following areas:

• If a game is interrupted due to internet connectivity issues
• In the event of third-party service failure (e.g. payment providers)
• In the event of force majeure
• Losses arising from your own actions

Mk11's maximum liability shall in no case exceed the value of the transaction in dispute.

Mk11 may update these terms and conditions at any time as required. For significant changes, advance notice will be sent to your registered email or via SMS.

Continued use of the platform after any changes will be considered acceptance of the updated terms. It is good practice to visit this page regularly.

If you have any questions about these terms, please contact our support team: support@mk11.click